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Customer Support

Our first priorities are outstanding customer service and commitment to excellence. FFR Merchandising is your merchandising partner, providing innovative, high-quality merchandising systems designed to help you increase sales, create awareness, strengthen brand identity, improve category management, and maximize space and labor efficiency.

Order Status
Check the status of your FFR Merchandising order and retrieve UPS and FedEx tracking numbers for use at their respective web sites (login and click the “Account” link at the top, then navigate to "Orders").

Request a Catalog
Request an up-to-date FFR Merchandising TOTAL RETAIL SOLUTIONS® Catalog.

Contact Us
If you have a tough problem, need a question answered, or simply want to tell us how we’re doing, you can contact FFR Merchandising by using our toll-free telephone number, e-mail, or fax.

FFR Merchandising Order Policies and Procedures:

View our complete terms and conditions here.

Ordering

FFR Merchandising accepts orders via web, phone, fax or mail.

  • Web orders: Order products online at www.ffr.com and check the status of your order anytime. (Note: Same-day shipping is only available if order is placed by 12PM EST for carrier shipments or 3PM EST for parcel shipments.)
  • Phone orders: Place orders via phone with our Customer Support team from 8:00 AM to 6:00 PM Eastern at 800.422.2547 or 330.998.7800.
  • Fax orders: Fax orders 24/7 to 800.422.2502 or 330.998.7801. For your convenience, an Easy Order Form can be found in our FFR Merchandising TOTAL RETAIL SOLUTIONS® Catalog. (Note: Same-day shipping is not available for fax orders.)
  • Mail orders: Mail orders are processed daily, please send to: FFR Merchandising, Inc., 8181 Darrow Road, Twinsburg, OH 44087-2303.

    Shipping

    If the products are in inventory, we will ship orders within 24 hours of placing the order, or the next business day. (Please note that the 24-hour time period begins the following business morning.) If you need your order to ship the same day, please call our Customer Support Department at 800.422.2547 before 2:00 PM Eastern (common carrier shipments) or 4:00 PM Eastern (parcel shipments) and we will be glad to expedite your order. (Shipments with international destinations require an additional 24-hour notice for shipment. Orders received by 2:00 PM Eastern will ship the following day.)

    Shipping Policies

    All orders ship F.O.B. FFR Merchandising facilities. Shipping and handling charges are not included in the price of the items in the Catalog. FFR Merchandising will either bill the freight charges separately, or add to the invoice as an additional item. All express shipping arrangements must be specified at the time the order is placed. Items will ship as soon as they are available. Unless otherwise requested, we will ship partial orders to get your product to you as quickly as possible. C.O.D. Orders have a per carton charge from the carrier in addition to the basic freight charges. All orders will ship UPS unless otherwise specified. If the order is too large to ship UPS, we will use an LTL carrier. If you contact our Customer Support Department at 800.422.2547, we will be glad to provide a freight estimate and answer any other questions you may have. Shipments with international destinations require additional shipping time; customer is responsible for customs clearance and all related fees.

    Payment

    PLEASE NOTE - our website currently only accepts credit card and net 30 payments for orders. To place an order using our wire transfer, pre-paid, and C.O.D. payment options, please contact our Customer Support Representatives at 800.422.2547 or info@ffr.com. Credit Card - We accept Visa, MasterCard and American Express. Please include the account number, expiration date and the name as it appears on the card. (If you choose to mail or fax your order form, please remember to sign it prior to sending it in.) Establishing Net 30 Terms - We welcome you to set up an account with FFR Merchandising; simply complete our On-Line Credit Application. Please allow a minimum of two business days to process your application and establish credit. Wire Transfer - An option for both Domestic and International customers. See below for instructions on sending a wire transfer.

    Pre-Paid Order - If you prefer to prepay the order, a check or money order should be sent to our offices along with your order form. For any prepaid order exceeding $1,000.00, we request that you send a money order or a certified check. (Note that the check must be received prior to shipment.)

    C.O.D. - For your convenience, orders can also be sent C.O.D. Please remember that C.O.D.'s may have a set charge per carton.

    Sample Program

    FFR Merchandising provides samples of most products contained in the FFR Merchandising TOTAL RETAIL SOLUTIONS® Catalog free of charge. Samples are typically sent via UPS Ground. Any express freight expenses incurred are the responsibility of the recipient at the time of the order or delivery. FFR Merchandising reserves the right to limit quantities and dollar values of free products.

    Minimum Orders

    FFR Merchandising accepts orders of any quantity for all standard products, provided that the ordered item does not have a designated minimum order quantity. A $10 minimum order charge is applied to domestic orders less than $100. The minimum order charge for international shipping destinations is $25. Minimum orders must be prepaid, C.O.D., or paid by credit card, unless net 30 day payment terms are already established. We cannot accept returns on small orders.

    Wire Transfer Information

    To pay for your order via wire transfer, please call 800.422.2547 and ask for a credit representative.

    Sales Tax Forms

    Please FAX your completed forms to FFR Merchandising Credit Department at 330.998.7594. If you have any questions, call 800.422.2547 and ask for our Credit Department, or email credit@ffr.com.

    FFR Merchandising Drop Ship Requirements for Tax Exemption:
    AZ Resale Certificate
    AR Resale Certificate
    CA Resale Certificate
    CT Resale Certificate
    CT Drop Ship Letter
    GA Exempt Certificate
    IL Tax Exemption Form
    IL Drop Ship Letter
    MI Exemption Form
    MN Exemption Form
    Multi-Jurisdictional Tax Exempt Form
    NJ Resale Certificate
    NY Resale Certificate
    OH Exemption Certificate
    PA Exemption Certificate
    TX Resale Certificate
    UT Exempt Certificate