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FAQs

If I place an order today, when will I receive my FFR Merchandising product?
Your FFR Merchandising order will ship within 24 hours, as long as the product is in stock.

What do I do if I need my order to ship today?
Please call our Customer Support Department at 800.422.2547 before 2:00 pm EST to ensure same-day shipment of in-stock product. (Same-day shipping is available for phone orders only.)

Does FFR Merchandising send samples?
Absolutely! We will send free samples of many products in the FFR Merchandising TOTAL RETAIL SOLUTIONS® Catalog.  Please contact our Customer Support Department at 800.422.2547. Note: FFR Merchandising reserves the right to limit quantities and dollar amount of free samples. 

How
do I set up credit terms with FFR Merchandising?

You can either complete our FFR Merchandising On-Line Credit Application Form, or call our Customer Support Department at 800.422.2547. We will notify you as soon as your credit terms have been established. 

What
is the FFR Merchandising Federal I.D. Number?

34-0895124

Is the cost of shipping included in the price of my merchandise?
Shipping is not included in the cost of the product and is billed separately on all FFR Merchandising invoices. Shipping charges are based on weight, which is determined after your entire FFR Merchandising order has been packed for shipping.

Will there be tax on my FFR Merchandising order?
Unless you have tax-exempt status and have provided us with a properly completed tax exemption or resale certificate, we will apply taxes as applicable.

Where are your corporate headquarters?
FFR Merchandising is located at 8181 Darrow Road, Twinsburg, Ohio 44087

I have placed an order. Now what?
Depending on what method of shipping you have chosen, you should expect to receive your merchandise according to the delivery estimate. If you do not receive your order as expected, please check with our Customer Support staff at 800.422.2547. Please make sure that you have your order confirmation number available .

What payment options does FFR Merchandising accept?
FFR Merchandising accepts MasterCard, Visa, and American Express. We can usually establish net-30 credit terms for you within 48 hours, and ship your FFR Merchandising order as soon as credit is approved. Of course, FFR Merchandising also accepts C.O.D. and prepayment.

How do I place an order?
To place an order online, make sure that you have at least one item in your cart before checking out. Also, you must have an account with us; if you do not, you will be prompted to create one before completing your order.  If this is your first time ordering with us, you will need to pay by credit card.  In all subsequent orders, you will also have the option of paying on your account credit terms if your company has terms with FFR Merchandising.  (To set up terms, please click here)  FFR Merchandising also accepts orders via phone, fax and mail.  (See our Customer Support page)

Do you have a retail store?
We are strictly an online store. This is part of the reason why we are able to keep our prices so low. Without the overhead of retail locations, we can offer you products at remarkably low prices.